Our terms of business
At Rock Rose Digital we take our work, our commitment to you and the safe-guarding of our business seriously. We don't like to be a boring hard-ass, but sometimes it's necessary (as we've already learnt the hard way). In the spirit of complete clarity and transparency of how we operate, please read our terms of business as below:
Any content we produce, whether written, photography or design work belongs to you as the client. All work will be shared within a private online sharing system; the exception to this being social media graphics. In this case individual graphics are not saved as tend to have a single use shelf life. Should we reach an end to our working relationship, these templates will be shared on receipt of final payment.
In order for us to produce content for your brand, we must be provided with all relevant information, images and graphics in a timely manner. This allows us time for development, optimisation and scheduling. Failure to provide these on time may result in delay in completion and could lead to a pause in your services. Whilst we endeavour to assist with any 'last minute' ad-hoc posts and adjustments, these may not always be possible. A content schedule will be provided to you and is required to be completed according to the timescale agreed upon.
Sometimes, work outside of the initial remit and strategy may be required and agreed upon. This will be charged at £20.00 per hour, or £120.00 per day (based on a 7 hour day). This will be invoiced separately and payment required within 7 days.
Monthly retainer clients:
On agreement of services and signed business agreement, an invoice will be raised for initial payment, with payment to be made within 7 days. Work does not begin until payment is received - payment schedules the time to work on your business into our diary. Each month following on an invoice will be raised, and payment is to be received promptly for works to continue.
Workshops, tutorials & one-off consultation clients:
On agreement of services and signed business agreement, an invoice will be raised for full payment, with payment to be made within 7 days. Work does not begin until payment is received - payment schedules the time to work on your business into our diary.
All other clients:
On agreement of services and signed business agreement, an invoice will be raised for a non-refundable £50 deposit, with payment to be made within 7 days. Work does not begin until payment is received - your payment schedules our time to work on your business into our diary. Following completed work being signed off by you the client, an invoice will be raised for the remaining balance to be paid within 7 days.
If you are a monthly retainer client and the services quoted to you are in-excess of £400 per month, we may ask for credit references as reassurance.
As a sole-trader, we appreciate any anticipated late payments to be communicated as early as an issue is recognised.
Invoices 7 days overdue will incur a £50 late fee, work on your account will cease, and an additional £50 incurred for each subsequent week until payment is received.
Invoices 30 days overdue will be passed over to relevant collections representatives.
CANCELLATION OF SERVICES
Retainer clients; If cancelling services completely, or pausing temporarily, all retainer clients are required to give 30 days paid notice; whether services are maintained during this time or not. If our services are later required again, we cannot guarantee our availability.
All other clients; If work is no longer required and has been paid for in full, or a deposit has been paid no refunds are to be issued.